✓ Review of job description, duties performed and role in the agency.
✓ Organizational Chart
✓ Mission statement
✓ Record keeping and reporting
✓ Confidentiality and privacy of protected health information
✓ Client/patient rights
✓ Advanced directives if applicable to the service(s) provided
✓ Conflict of interest
✓ Written policies and procedures
✓ Emergency plan
✓ Training specific to job requirements
✓ Additional training for special population, if applicable
✓ Cultural diversity
✓ Communication barriers
✓ Ethical issues
✓ Professional boundaries
✓ Performance improvement plan
✓ Corporate compliance program
✓ Conveying of charges for care/service
✓ OSHA requirements, safety and infection control
✓ Orientation to equipment, if applicable
✓ Incident report
✓ Handling of client/patient complaints/grievance